Reach customers where they actually read.
In India, Brazil, the Middle East, and Southeast Asia, WhatsApp is the primary messaging channel. Open rates exceed 95%. If your customer base lives there, transactional email is leaving conversions on the table.
The problem
International stores often see strong sales in markets where email isn't the default communication channel. Reminders sent via email there go unread, customers worry about delivery, support tickets pile up.
How it works
Step by step.
No code, no developer required. Drop the ShipCast block into your theme and the feature lights up.
WhatsApp Reminders settings with sandbox banner and template SID field.
- 01
Sign up for Twilio (the same account as SMS reminders — no separate setup).
- 02
Use Twilio's WhatsApp Sandbox for testing — no template approval needed.
- 03
For production, register a transactional template in Twilio Console → get a ContentSid.
- 04
Paste the ContentSid into ShipCast.
- 05
ShipCast sends WhatsApp messages with order details substituted into your approved template.
- 06
Customers receive a WhatsApp notification 1 day before estimated delivery.
Sandbox-first onboarding
Everything that ships with this feature.
Sandbox mode
Free-form body for opted-in customers — no template approval needed.
Production mode
Approved Content SID with variables auto-populated.
Switch with one paste
Add or remove a Template SID — no code change.
Shared Twilio account
Reuses SMS Reminders credentials, no second signup.
Per-shop config
WhatsApp can run independently or alongside SMS + email.
Locale-aware
Pairs with multi-language for region-specific copy.
Who needs this
Is this for you?
Stores selling into India, Brazil, Mexico, the UAE, Saudi Arabia, Indonesia, the Philippines, Nigeria, South Africa. Any store where customers prefer messaging apps over email.
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Early-access stores get 30% off their first 6 months when we open paid installs.