Show customers their return deadline automatically.
"What's your return policy?" is one of the top three pre-purchase questions. "When does my return window close?" is one of the top three post-purchase tickets. A concrete date — "Easy returns until April 5" — on every order confirmation eliminates both.
The problem
Return policies in vague terms ("30 days from delivery") force customers to do math they shouldn't have to. Worse, customers contact support to confirm. Every "is it still returnable?" ticket is a sign your return communication isn't doing its job.
How it works
Step by step.
No code, no developer required. Drop the ShipCast block into your theme and the feature lights up.
Order confirmation page and email both showing "Easy returns until X".
- 01
Set your return window (default 30 days).
- 02
Customize the template — supports {return_date} placeholder.
- 03
ShipCast computes returnByDate = estimatedLatest + windowDays at order creation.
- 04
Writes the deadline to a Shopify order metafield: custom.return_by_date.
- 05
Order status page, thank-you page, and email templates all read the metafield and show the deadline.
Surfaces everywhere
Everything that ships with this feature.
Order Status page
Extension renders below the delivery estimate.
Thank-you page
Same extension component.
Email templates
Paste a one-line Liquid snippet (provided in admin) into any Shopify notification.
Configurable window
30 days by default; supports any number.
Template placeholders
{return_date} for inline date, {window_days} for window length.
Multi-language
Localized date format follows the shopper locale.
Carrier-safe math
ShipCast uses the latest delivery date in your estimate, not the earliest. So if your promise is "April 1–April 5" and your return window is 30 days, the printed deadline is May 5 — never before the customer actually receives the package, even in the worst carrier scenario.
Who needs this
Is this for you?
Fashion (high return rate), beauty (limited unopened window), electronics (DOA window), gifts (extended holiday returns). Any store where "when can I return this?" is a real question.
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