Cut "where's my order?" tickets with SMS reminders.
When a customer doesn't know if their package is coming today or next week, they email support. Multiply by every order and that's a meaningful weekly cost. A single SMS — "Your order arrives tomorrow!" — eliminates the question before it gets asked.
The problem
Email reminders work, but open rates are 20–30%. SMS open rates are 90%+. For time-sensitive "your order is arriving" notifications, the difference is enormous.
How it works
Step by step.
No code, no developer required. Drop the ShipCast block into your theme and the feature lights up.
SMS Reminders settings with Twilio credentials, body template, and test-send button.
- 01
Sign up for Twilio (free trial available).
- 02
Paste your Account SID + Auth Token + From number into ShipCast.
- 03
Customize the message template — placeholders for order name and date.
- 04
Send a test SMS to your own phone to verify.
- 05
Enable. Every new order with a phone number gets a reminder scheduled to send X days before estimated delivery.
- 06
Your cron hits /api/process-reminders hourly to flush due messages.
Bring your own Twilio — no markup
Everything that ships with this feature.
Per-shop credentials
Your Twilio account, your numbers.
Write-only auth token
Admin form never echoes the token back — no leak risk.
E.164 normalization
Accepts forgiving input from order webhooks, sends strict format to Twilio.
Channel-aware scheduling
Independent from email reminders — can run both.
Test send button
Verify your setup without waiting for a real order.
Recent notifications log
See what was sent, what failed, why.
We don't touch your money
ShipCast doesn't resell SMS. You pay Twilio directly at standard rates (typically $0.0079 per SMS in the US). We never mark up message costs, never enforce a credit pool.
Who needs this
Is this for you?
US, UK, Australian, and Canadian merchants where SMS is standard for transactional notifications. Stores with high-touch customer expectations (luxury, electronics, perishables). Any store with a noticeable WISMO ticket volume.
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